English for Tourism page 5
Mr. Carter holds press conferences whenever something of importance or
interest happens in his country. A press conference is a meeting attended by reporters
from newspapers, magazines, radio, or television. At a press conference, someone
makes announcements that their readers, listeners, or viewers might find interesting.
Whenever an important person from his country visits, Mr. Carter holds a press
conference to introduce that person to the representatives of the media. Such news
items help to build interest in and knowledge about his country.
Information offices also give tourists and immigrants helpful information. The
clerks give them any necessary documents or visas that may be required for entrance.
The staff can also tell them about different laws and regulations in the destination
country.
Mr. Carter and his staff also work with businesses and industries that might be
interested in either moving to or doing business with the destination country. Mr.
Carter's country wants foreign industries to come and help build industry there. The
country is also interested in exporting some of its products. In turn, the country is
anxious to get the best prices on products imported from other countries.
Wherever they go and whatever they do, the information staff members
represent their country. "We are the face of our country to the rest of the world," Mr.
Carter says. "Before they know anything about our country, people form their
impressions and attitudes about it from the things we do and say."
(Adapted from English for the Travel Industry
by Benedict Kruse and Bettijune Kruse,1982)
Answer the following questions.
a. What does a tourism information office do to promote travel to the
destination country?
b. Why is the job of public relations important?
c. What are some of the duties of public relations people?
d. How well do employees who work in English-speaking countries have to
know English?
3. Vocabulary
Choose the correct word or phrase to complete each sentence.
1. The country from which the tourist comes is called the _______ country.
a. destination c. vacation
b. origin d. native
2. A _______ office promotes travel to the destination country.
a. representative c. travel agent
b. tour packager d. tourism information
3. A _______ is a printed pamphlet about a place, product, or company that is
used for advertising.
a. media c. visa
b. passport d. brochure
4. The purpose of public relations is to establish a good _______toward something
among the public.
a. advertisement c. attitude
b. interest d. contact
5. Newspapers, magazines, and books are print _______ that spread information.
a. medium c. brochures
b. media d. advertisements
4. Speaking
Choose a tourist destination in Vietnam which you
know well. In groups of four or five students, prepare
a presentation about tourist attractions and activities
in that place.
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Section 3
DO YOU REMEMBER?
1. What are some famous places and activities for tourists in the Mekong Delta?
2. If you want to give some suggestions, what can you say?
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Unit 2
Tour Itineraries
Section 1
Language focus
Referring to the future
When referring to the future itinerary, we can use a wide range of tenses.
• The present simple can be used for a program or regular schedule which is
unlikely to change.
• WILL can be used to make a deduction, a factual prediction or a spontaneous
offer.
• GOING TO can be used to predict future events based on a present evaluation
of circumstances.
Practice
1. Work in pairs, one as a travel agent, the other as a tourist. Ask and answer questions
about this day trip from London to Oxford.
08.15 Coach departs from London, Victoria.
10.00 Arrival in Oxford.
10.15 Tour of Oxford University colleges.
12.45 Lunch at the Turf Tavern.
14.00 Coach leaves for Woodstock.
14.30 Tour of Woodstock and Blenheim Palace.
17.30 Coach departs for London.
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2. Listen to the travel agent explaining the tour from Bangkok to Malaysia and
complete this tour itinerary.
Day 1 Arrival in Bangkok
You arrive in Bangkok and transfer to your hotel.
Day 2 Bangkok
You are free to 1………………… in your hotel or 2………………… the city.
Day 3 Bangkok
After visiting the 3………………… in the morning, we spend the afternoon touring
the Grand Palace and watching the display of Thai 4………………… In the evening,
we take the overnight 5………………… to Nakorn Sri Thammarat.
Day 4 Nakorn Sri Thammarat Krabi
On arrival, we visit the 7
th
century 6………………… and the museum, before going
on to see the famous 7………………… at work. After lunch we drive to Krabi on the
8………………… coast.
Day 5 Krabi / Phuket
After 9………………… the night in Krabi, we set off early for Phuket. The rest of the
day is yours to enjoy on Thailand’s 10………………… island.
Day 6 Phuket / Penang
We take the early flight to Penang for the 11………………… part of the tour. You
are free to explore the 12………………… and mosques of Penang, or relax on the
13………………….
(Adapted from a listening exercise in First Class, 1991)
Section 2
Reading
1. Pre-reading
a. What means of transport do you like for a short journey? for a long journey?
Why?
b. What are some of the most popular means of transport available in Can Tho
that tourists can use?
2. Reading
THAILAND, CAMBODIA AND LAOS
16 DAYS
The trip: An Exciting journey through the
festinating kingdoms of Cambodia and Laos by
boat, train, and bus. A busy trip, but with lots of
time for shopping, relaxing and exploring.
Size of group: 5-15 plus group leader and local
guide
Accommodation: 11 nights in hotels, 2 nights
in local houses
ITINERARY
Day 1
Day 2
Day 3
Day 4
Day 5
Day 6
Day 7
Day 8
Day 9
Depart Heathrow Airport
Arrive Bangkok
Visit the Grand Palace, the take train to
Aranyaprathet.
Cross the border by train to the old town
of Battambang in Camodia; explore in
the afternoon.
Take boat down river to Tonle Sap, then
a short bus journey to Siem Reap;
afternoon sightseeing in Banteay Srei.
A day to explore the amazing temples of
Angkor, including the Bayon, Angkor
Wat, Angkor Thom, and countless
others.
Early morning boat ride to Phnom Penh;
afternoon visiting the Royal Palace and
Silver Pagoda.
Fly to Vientiane, the capital of Laos.
Morning tour of Vientiane; afternoon bus
journey to Vang Vieng past rice paddies
and through dense forests.
Day 10
Day 11
Day 12
Day 13
Day 14
Day 15
Day 16
Free day to wander around peaceful Vang
Vieng, or take a walk and explore the
spectacular limestone caves or the
surrounding hills.
Drive to Luang Prabang, a world heritage
sight.
Early morning climb of Mount Phousi to see
the sunrise; rest of the day free to visit the
waterfalls or simply relax.
Speedboat trip to Pak Beng, stopping off at
the Pak Ou caves.
Another boat trip to the border town Huay
Xai and cross the Mekong back into
Thailand.
Fly to Bangkok in the morning. Night flight
to London.
Arrive Heathrow Airport.
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Find out where you can:
a. See many ancient temples
b. Cross the border from Laos to
Thailand
c. Visit caves (two places)
d. See the sunrise
e. Visit the Silver Pagoda
f. Cross the border from Thailand
to Laos
__________________________
__________________________
__________________________
__________________________
__________________________
__________________________
Angkor
3. Writing and Speaking
Write an itinerary for a 4-day tour in the Mekong Delta. Then, explain your tour
itinerary to the whole class.
EXLORING THE MEKONG DELTA
Tour code: MK-A03
Duration: 4 days
Discovering the Mekong Delta is an unforgettable experience for you. Paddy fields,
orchards and small hamlets will be in your view along your way down the Mekong
Delta. Come and join us.
Day 1
Day 2
Day 3
Day 4
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Section 3
DO YOU REMEMEBER?
Complete the following statements.
• The simple present can be used for:
• WILL can be used for:
• BE GOING TO can be used for:
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Unit 3
Tour Booking
Section 1
Language Focus
Taking booking
Here are some of the expressions the travel agent uses when taking the booking.
Can I help you?
I’ll check availability on the 14
th
of November.
Do you want to confirm it?
Can I take some details?
I’ll just give you the booking reference number?
Asking questions
In formal situations it is more polite to ask questions indirectly, especially at the
beginning of a conversation. For example, it can be better to use an indirect form such
as Could you tell me when you were born? rather than When were you born?
Direct questions Indirect questions
What kind of tour would you like? Can I know what kind of tour you’d like?
How many people is it for? Can you tell me how many people it is for?
How long does the journey take? Do you know how long the journey takes?
PRACTICE
1. Listening
a. Discuss the following questions.
1. When you stay in a hotel, what kind of room do you prefer?
2. Do you like to have meals at the hotel or go to local restaurant when you’re
on holiday? Why?
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b. Listen to a conversation between a travel agent and a customer. Complete this
customer enquiry form.
Real Holidays Ltd. Customer enquiry form
Resort
Playa Blanca
Hotel
Room
single twin balcony sea view
Meal plan
self-catering B & B half-board full-board
Airport
From ______________
Departure on ________ Nov.
Return on ___________
To ____________________
Dep: 09.35 Arr: _______
Dep: _____ Arr:________
Client name
1. 2.
Contact phone
number
Booking reference
(Adapted from a listening exercise in Going International, 1998)
c. Speaking
Student A is a travel agent. Student B is a customer. Role-play the following situation.
After you’ve finished, change roles and repeat the role plays.
Student A: Travel agent
You will be given a list of the tours
with specific details. A customer will
come and ask you about the tour which
he/she is interested in. Try to sell
him/her a tour. Then, take the booking.
Student B: Customer
You want to have for a vacation. Ask
for information about the tour you like
and book it.
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